No where in their rental agreement does it state that I could not do this. to use my own Sunpass for tolls and not FLEX Rent A Car. The whole ordeal as rediculous, none of the customer service agents were friendly or helpful and the vehicles were disgusting. So my husband put on the spare and we drove the hour and a half back to the airport and got a new vehicle. after calling the closest 4 agencies, they all told us we had to GO BACK to the airport to exchange it. They recommended we go to the closest Thrifty and exchange the vehicle. Needless to say it took 2 days of trying to call road side assistance (with 2 elderly parents and 4 kids to manage) to get a fixed tire. There was also a "low tire presure" warning showing one tire 10 pounds low on pressure. All we saw was the shifter and figured that would be easy to clean up, only to find it all over in the back seats later. The other car however, had either spilled milkshakes (?) or possibly vomit in sever difference cup holders and all over the shifter. One vehicle had no navigation capabilities and had tar all down the drivers side. We were so tired that we ignored the issues that we thought were no big deal. We arrived at the airport very late and had prepaid for 2 cars. Jun 2021 I will NEVER rent from Thrifty again. If you continue to accept reservations for cars at this location, you will continue to get customer complaints, refund demands, and disputed credit card transactions. I have rented cars countless times in my life and I have never experienced anything like I have with dollar/thrifty. This is clearly something that happens frequently, as all of the associates were combative and appeared to be prepared for an issue with every guest that approached. This company takes your money with a deposit and then refuses to honor their commitments or refunds. The person before me was told they can’t pick up their reserved car (which they also paid in advance for) because they didn’t have a plane ticket departing from their drop off location. I left this location questioning if they ever had a rental available for me in the first place, and if they were just trying to turn me away. I have Used the magnetic strip on my credit card at with other vendors before and after the interaction. They refused to type the numbers in manually, use my chip, use another card, or use Apple Pay. I was told that I couldn’t pick up my car (even though I paid in advance) because the magnetic strip on my credit card wouldnt work in their broken machine. Three people in front of me in line were also unsuccessful in getting the company to honor their reservation. Regret this experience probably like a tourist regrets picking up a girl in a shady Bangkok bar because at the end he doesn’t get what he expected and paid dearly for his mistake!! Should have stuck with them but chose FOX for the $80 savings but at the end I paid over $200 more that I would have with other companies. Just under a month before this rental, I rented from Alamo on sight at airport and they charged me what the website price was. Overall, I chose FOX over others for a supposed savings of around $80. Took the car for overpriced rental and an additional $200 deposit which is still to be refunded. They charged me over a hundred dollars over the quoted price on Kayak because the person claimed that even though I had chosen to use the insurance provided by my credit card specifically for car rentals, the “system” added the insurance coverage automatically and it was “take it or leave it” and after a 12 hour flight, customs, immigration a HOT shuttle to FOX and a a wait in line for over an hour, the choice presented by the rude customer “service” was just Insult added to Injury. Waited over an hour because their system had collapsed. Pros: The car model was very economic with mileage/gas.Ĭons: The front desk at pickup was terrible.
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